Our Charms bracelets and necklaces are designed to last. Each sliding clasp is lined with a TPU ring to hold your charms securely on the delicate chain. 

To maintain the quality of the TPU ring, it's best to store your jewelry in an open position, with the pin outside the clasp. Lay the chain flat or hang it in your jewelry box to ensure a tight fit for years to come. 

For more tips on how to care for your accessories, check out our FAQ or shoot our support team an email. 

Selected products purchased from our website during the Black Friday and Holiday Campaign can be returned until January 17, 2024. Please take note that the return policy reverts to 30 days for orders placed on December 17, 2023 onwards.

We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

For Iconic Link Watch, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.

Read more in our Refund policy