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We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
For Iconic Link Watch, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.
Read more in our Refund policy
Use the strap tool included in the bottom of your watch case for changing both leather and mesh straps. You can also use a similar, small item with a narrow point (like an earring or a needle) to change or adjust the size of your strap.
Use the narrow end of the tool to push the spring bar through the hole from the side of the lug. When pushed, the spring bar will loosen from the hole and can easily be detached from the other lug.
Detach the strap from the watch and remove the spring bar from inside the strap. The same bar will be used to attach the new strap.
To attach a leather or a mesh strap, push the spring bar through the hole in the watch strap until both ends are visible (skip this step for NATO straps)
Place one end of the spring bar in the hole in one lug and push the other end into the hole in the second lug to attach the strap.
To attach a NATO strap, start at the top of the watch case and insert the long part of the strap from the front of the watch to the back through the opening between the watch case and the spring bar. Pull the strap and insert it from back to front through the opening at the bottom of the case. Slide the case to the middle of the strap.
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Quadro straps will fit any Quadro watch as well as Petite in 24 mm
|10 mm||10 mm|
STRAP LENGTH (MIN)
|135 mm||135 mm|
STRAP LENGTH (MAX)
|195 mm||180 mm|